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Terms & Conditions

Last updated: 5 October 2026

1. About me

Caked by Abbie is a home baking business run by Abbie in Lucan, Co. Dublin, Ireland. You can contact me by Instagram message to @cakedbyabbie (opens in a new tab). These terms apply to every order.

2. Ordering

• Send me your order details on Instagram. The order planner on this website can help you write them.
• I'll reply to confirm whether I can take the order, what's included, the date and the total price, including any delivery fee.
• Your order is booked when I've confirmed it in writing and you've paid the deposit. Until then, your date isn't reserved.
• I can decline an order, for example if I'm not available or can't make it safely or to a good standard.

3. Prices and payment

• Prices on this website are a guide. The price I confirm in writing is the price you pay.
• Toppers, custom decorations and add-ons are priced individually (POA).
• A deposit is needed to book. I'll tell you the amount, how to pay and when the balance is due when I confirm your order.
• If you change your order after booking, I'll confirm any change in price before going ahead.

4. Collection and delivery

• Collection is from my home in Lucan. I'll share the address and a collection time when I confirm your order.
• Delivery costs €10 to Lucan and surrounding areas. We'll agree a time and address. Someone needs to be there to receive the order.
• Once you've collected your order or it has been delivered, please transport and store it carefully, following any advice I give you. Cakes can be damaged by heat, sunlight and sudden movement.

5. Allergies and dietary needs

My bakes contain or may contain cereals containing gluten, eggs, milk, nuts (including hazelnuts and pistachios) and soya, and are all made in one home kitchen. I can't guarantee any bake is free from any allergen. You must tell me about any allergy before I confirm your order, and pass on allergen information to anyone eating your bake. The full allergen list for your order is available on request.

6. Designs

• Every bake is handmade, so small differences in colour, shape and finish from photos or inspiration pictures are normal and aren't a fault.
• Only send images you have the right to share. For photo prints of people, make sure you have their permission.
• I may decline designs that use logos, brands or characters belonging to someone else.
• I may share photos of bakes on Instagram. If a photo shows a name, a face or other personal details, I'll ask you first. See the Privacy Policy.

7. Cancellations and refunds

See the Refund & Cancellation Policy, which forms part of these terms.

8. If something isn't right

Under the Consumer Rights Act 2022, what you buy must be of satisfactory quality, fit for purpose and as described. If there's a problem with your order, please message me as soon as possible, ideally on the day, with photos, and keep the bake if you can. We'll agree a fair remedy, such as a full or partial refund.

9. Liability

Nothing in these terms limits my liability for death or personal injury caused by negligence, or anything else that can't legally be limited. Otherwise, my total liability for an order is limited to the price you paid for it. I'm not responsible for damage that happens after you've collected or received your order.

10. Complaints

Please tell me first and I'll do my best to sort it out. You can also get independent advice from the Competition and Consumer Protection Commission at www.ccpc.ie (opens in a new tab).

11. Law

These terms are governed by Irish law, and the Irish courts have jurisdiction. If you're a consumer, you keep any rights given to you by the law where you live.