Refund & Cancellation Policy
Last updated: 5 October 2026
In short: because every bake is made to order and is perishable, the usual 14-day “change of mind” right doesn't apply. You can still move your date with enough notice, you get a full refund if I cancel, and you're always protected if something's wrong with your order.
1. Why there's no 14-day cancellation period
Under the Consumer Rights Act 2022, the 14-day right to cancel online or distance orders doesn't apply to goods made to your specifications or clearly personalised, or to goods that go off quickly. Custom cakes and fresh bakes are both. This page explains what happens instead.
2. Your deposit
The deposit reserves your date. I may turn other orders away for that date and buy ingredients in advance, so the deposit is non-refundable if you cancel, except as set out below.
3. If you need to cancel or change
- 7 days or more before your date: you can move your order to a new date once, and your deposit carries over, if I'm available. If you've already paid more than the deposit, I'll refund the extra.
- Less than 7 days before: the deposit is kept. If you've paid more than the deposit, I'll refund the extra, minus the cost of any ingredients or decorations I've already bought for your order. I'll show you these costs.
- Less than 48 hours before: your bake is likely already being made, so payments can't be refunded. Your order will be ready for you as agreed.
Changes to flavours or designs are usually fine with at least 7 days' notice. Just ask.
4. If I have to cancel
If I can't make your order for any reason, I'll tell you as soon as possible and refund everything you've paid, including the deposit.
5. If something is wrong with your order
If your order is faulty, not as described or not what we agreed, message me as soon as possible, ideally on the day, with photos. Keep the bake if you can. Under the Consumer Rights Act 2022 you're entitled to a remedy, and I'll offer a full or partial refund, depending on the problem. This doesn't cover damage after collection or delivery, or small differences that are normal in handmade bakes.
6. How refunds are paid
I'll refund you within 14 days of agreeing the amount, using the same payment method you used, unless we agree otherwise. There's no fee.
To cancel, change an order or ask a question, send me an Instagram message to @cakedbyabbie (opens in a new tab). This policy forms part of the Terms & Conditions and doesn't affect your statutory rights.